Return & Refund Policy
Last Updated: 10th May 20205
Thank you for shopping with us. Your satisfaction is our priority. Please review our Return & Refund Policy below.
1. Returns
- Eligibility: You may request a return within 28 days of receiving your order, provided the item is unused and in its original packaging.
- Return Process: To initiate a return, contact our customer support at hello@phormu.la with your order number and reason for return. We will guide you through the return process.
2. Refunds
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets our conditions.
- Approval & Processing: Approved refunds will be processed to the original payment method within [number] days of receiving the returned item.
- Refund Amount: Refunds will include the purchase price minus any applicable shipping costs, unless the return is due to our error or a defective product.
3. Shipping Costs
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or the product is defective.
4. Refund Exceptions
- We reserve the right to refuse refunds for items returned in damaged or used condition, or if returned past the 28-day period.
6. Contact Us
For questions or further assistance, contact us at:
Email: hello@phormu.la